We are confident you will love your order from Claude & Co, as much as we love sending them. If you are not 100% satisfied with your purchase(s), you can return your goods, provided we get them back within 14 days and in perfect original saleable condition with the original packaging.
If you wish to return an item(s), we ask that you get in touch with us via our
CONTACT US page or e-mail us directly at HELLO@CLAUDEANDCO.CO.UK
and we will issue you with a returns form for you to complete.
Please ensure you read our Terms & Conditions page for full details.
All items from the website can be returned, except those that mention otherwise. Please ensure that all the criteria is met prior to returning your item(s) to us by checking the points below.
- Return items must be intact, in perfect condition ready to be resold and in their original packaging.
- The return must be made within 14 days of you receiving your order.
- They must not be worn or used, nor have deteriorated in any way, no matter how small, and must be perfectly clean.
- Any item that is damaged, incomplete or whose original packaging has deteriorated will not be refunded nor exchanged.
- We cannot refund your original or return postage costs if you have changed your mind.
Once you are happy to send your item(s) back to us we advise that you ensure the following criteria is met.
- Package your return carefully
- Use a registered service for the return and that you retain your proof of posting. We are not responsible for items that do not reach us and are not obliged to provide a refund should an item not arrive. We reserve the right to refuse a refund should the above criteria not be met.
Original postage costs are non-refundable. Please note that we are not responsible for return postage costs if the item is simply unwanted.
If an item fails to be delivered due to an incorrect address being provided at point of sale or returned to Claude & Co after a failed delivery attempt and further failure to collect the order from your local postal depot, you will be responsible for return postage costs back to your address. If a refund is preferred initial postage costs will be non-refundable in this case.
Upon receipt of the item(s) we will process your refund which will be issued via your original method of payment.
REFUND/EXCHANGE DAMAGED GOODS
We only replace items if they are defective or damaged. We will require evidence of the defect or damage on the item and may request further information.
We will advise you if the item or size you originally ordered is no longer available, and we will issue a refund once we have received the damaged items back. You will be credited for your returned item(s) via your original method of payment once they arrive back to us.
All items from the website can be returned, except those that mention otherwise. In accordance with the legislation governing e-commerce, return items must be intact, in perfect condition ready to be resold and in their original packaging. They must not be worn or used, nor have deteriorated in any way, no matter how small, and must be perfectly clean. Any item that is damaged, incomplete or whose original packaging has deteriorated will not be refunded nor exchanged.
Items ordered via a gift list can be returned. They can be exchanged or refunded in the form of a voucher, but cannot be refunded.
If SMALLable makes an error in your order, the return shipping fees shall be refunded by SMALLable. In such a case, please contact our Customer Service team who will explain how to proceed.
Once your return is received and checked, we will send you an email to notify you that we have received your returned item(s) and whether your refund has been accepted as meeting the criteria.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Only full priced items may be refunded. Unfortunately sale items cannot be refunded.
If you want to cancel your order please notify us within two hours of the purchase online by emailing us HELLO@CLAUDEANDCO.CO.UK
If you notify us that you wish to cancel your order after it has shipped out, we will not refund the original shipping cost on your order and you may also incur an additional return to sender fee if it is issued by the courier or postal service used for your delivery. This return to sender fee is usually the same cost as your original postage charge.
In the case of a late cancellation we will refund you for the cancelled order minus the original shipping cost and return to sender fee once the cancelled order has arrived back at our warehouse and has been processed and checked accordingly. At this point we will notify you by email of the exact charges to be deducted from your refund to the email address that you supplied us with on your original order.
Once your refund is processed by Claude & Co, please allow 3-5 working days for the funds to be available again in your account.