Skip to content
We will be posting twice weekly until further notice via courier. Thank you for your support + orders at such a tricky time for us all. Click here to read our letter to you all x
We will be posting twice weekly until further notice via courier. Thank you for your support + orders at such a tricky time for us all. Click here to read our letter to you all x

Covid 19 Update

Delivery and Returns during these trickier times. x 

Hello,

First of all, thank you for your support and we hope you and your loved ones are well.  
It's great that right now  the government are encouraging online retailers to stay open, we will react accordingly and this may mean a slightly longer wait on your parcels than normal and a change of direction as this unfolds.
Rightly so, the parcels being prioritised are the ones in need.
We all understand that, so we will wait our turn and still keep going. 
We want to do our bit to try and keep our operation as small and as safe as possible, with the least contact and aiming to reduce the risk to all those amazing delivery drivers around the country keeping us all ticking and putting themselves at risk. This means we are posting twice a week for the foreseeable, letting orders build up and sending them via courier left outside for collection. 
We have written a little more about that below. Plus a change in our refund policy, which understandably we need to adjust right now. 
🧡

In the meantime, take care and stay home. 
 

Aside from Ireland, we have suspended deliveries across Mainland Europe + World Wide for a time, due to restrictions on movement and prioritising the health of our courier partners.

 

Usual Delivery 

We normally send via Royal Mail but we do not want to put any more risk on needing to do drop off's - so we are taking a hit on sending all parcels out via courier, twice a week. Whilst it feels safe to do so, for us and for the courier and delivery services. 

If your order is urgent please let us know, we will do our best for you. As ever.

Gift packaging is still going strong. We will write your gift notes and wrap beautifully. We know you still want to send parcels of joy so let us do that. 

 

Tracking

All orders will be sent via Parcelforce or DHL for the time being. 

We will do our best to keep up with letting you know tracking so you can keep an eye out. 

 

Returns 

We will be keeping our 14 day return policy but for the foreseeable we will not process any returns until 2 weeks after they arrive.

It is so important to keep us safe and sadly we want to keep package opening to a minimum.

As stated in the Terms & Conditions at purchase, the only conditions applying to returns are as follows:


1. All returns must be unused and in their original condition (including all original, inner and outer protective packaging intact and as it arrived to you) 

2. You must complete your return within 14 days of the date of your order and you are responsible for arranging the return and all related costs. We understand that is trickier at the moment but we need to put this in place. 

3. The original shipping costs to you are not refunded.


If you wish to return a product, please contact us at 

enquiries@claudeandco.co.uk  - and include your order number.