In the meantime, take care and stay home.
Aside from Ireland, we have suspended deliveries across Mainland Europe + World Wide for a time, due to restrictions on movement and prioritising the health of our courier partners.
We normally send via Royal Mail but we do not want to put any more risk on needing to do drop off's - so we are taking a hit on sending all parcels out via courier, twice a week. Whilst it feels safe to do so, for us and for the courier and delivery services.
If your order is urgent please let us know, we will do our best for you. As ever.
Gift packaging is still going strong. We will write your gift notes and wrap beautifully. We know you still want to send parcels of joy so let us do that.
All orders will be sent via Parcelforce or DHL for the time being.
We will do our best to keep up with letting you know tracking so you can keep an eye out.
We will be keeping our 14 day return policy but for the foreseeable we will not process any returns until 2 weeks after they arrive.
It is so important to keep us safe and sadly we want to keep package opening to a minimum.
As stated in the Terms & Conditions at purchase, the only conditions applying to returns are as follows:
1. All returns must be unused and in their original condition (including all original, inner and outer protective packaging intact and as it arrived to you)
2. You must complete your return within 14 days of the date of your order and you are responsible for arranging the return and all related costs. We understand that is trickier at the moment but we need to put this in place.
3. The original shipping costs to you are not refunded.
If you wish to return a product, please contact us at
firstname.lastname@example.org - and include your order number.